If you want to check your credit balance, you may visit here: My Rewards & Credit

Rewards cannot be withdrawn.

Credit can only be withdrawn to the card or account with which you originally used to pay. To withdraw Credit, click the withdraw button in Available Balance on the My Rewards & Credit page.

A record of the withdrawal will be listed on your credit card bill after your withdrawal request is successfully processed. If more than one card was used to pay, you will receive the total withdrawal amount split across each of the cards. Please refer all inquiries regarding the arrival of your refund to your card-issuing institution, as the time required to complete the refund may be affected by your institution's policies and practices.

*Do note that due to payment platform limitations, refunds for some payment methods may not be back to the original payment source if the transaction was completed a long time ago (eg. more than 1 year). In order to finalize the transaction, our customer service will get in touch with you to ask about your PayPal account. Please pay attention to any email/ticket customer service sent to you. Thank you for your understanding and cooperation.

Refund time estimates: Original Payment Method Refund time via Credit/Debit Card Up to 30 business days via PayPal Balance Instantly 4-7 business days 7-14 business days 4-7 business days 7-14 business days 7-14 business days 7-14 business days 7-14 business days 7-14 business days 7-14 business days