Thank you for your message, dear client. Sorry to hear about the delay of your order. But don't worry, for after sales related questions you can contact our friendly Customer Service: please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. This is the link for contacting customer service: https://www.lightinthebox.com/r/contact-us.html?prm=1.34.75.0. Please click on "submit ticket". They will be glad to provide professional help within 24 hours.